Appendix 7: Aid agencies available for cooperation

FIRST LINE SERVICES (referral not needed)

The Child Welfare Service

The main mission of the Child Welfare Service is to make sure children and young people living in conditions which may be detrimental to their health and development, receive the necessary help and care at the right time. In addition, the Child Welfare Service is to assist in providing children and young people with a proper, safe upbringing.

The tasks and responsibilities of the agency is regulated by the Child Welfare Act (Barnevernsloven). The Child Welfare Service is there primarily to provide assistance and support in order for parents to be able to properly care for their children. Examples of this include advising and counselling the family, relief measures, support contact and kindergarten place.

The Child Welfare Service is required to intervene when:

  • The child is especially in need of aid, either because of home conditions or other reasons.
  • The daily care for the child is severely lacking, or the personal contact and safety the child needs according to their age and development is severely lacking
  • The parents do not provide a child that is sick, handicapped or needing extra assistance their proper treatment or education.
  • The child is abused or exposed to other severe types of neglect at home
  • There is a high possibility the parents’ lack of ability to properly take responsibility for the child resulting in the health or development of the child being severely damaged.
  • The child displays severe behavioural problems resulting in, for example, continuous or repeated offences, continuous use of drugs, or something else.

The Child Welfare Service is required to immediately do a closer inspection if they are informed of such conditions.

Edcuational psychological services (PPT)

The mandate of the PPT is regulated in the Education Act Sections 5-6 (Opplæringsloven) and the Kindergarten Act Section 19 c (Barnhageloven). The agency is there to help pupils in need of special arrangements, and its tasks are both system-based and individually focused. The objective is to provide an including, equal and adjusted pedagogical arrangement. The PPT also assists kindergartens and schools with adapting to children and pupils with special needs.

School nurses

School nurses are knowledgeable about measures tailored toward individuals, groups and society. They play a central part in supporting and counselling children and young people with special needs who need following-up, and can counsel pupils wondering about health, development, upbringing, cohabitation, sexuality and birth control. Potential other tasks are networking/environmental work for children, adolescents and families, and cooperating with schools to improve working and learning environments.

Family protection service

Anyone experiencing trouble, conflict or crisis in their family can be offered treatment and counselling by the family protection service. There are multiple professionals employed by the agency, among them psychologists and social workers with further education in family therapy. The family protection service does not require referral from either a doctor or anyone similar, but will themselves reach out to the local office. The service is free, and employees have a duty of confidentiality.

Specialist Health Services (referral needed)

BUP (Division of Mental Health Care, Department of Children and Youth)

BUP is a service for children and adolescents. The work is organized as an outpatient service within mental health care for children and young people. The main mission of BUP is to help children in the ages 0-17 and their families in the form of assessment, treatment, counselling and adjustment regarding mental issues, behavioural issues and learning difficulties. BUP assesses and treats the child in cooperation with primary caregivers and first line services.


The target group for habiliteringstjenesten is children and adolescents in the ages 0-18 years old with pre-existing or acquired functional handicaps, and children suspected of having developmental issues. Habiliteringstjenesten offers assessment and diagnosing, treatment, advice and counselling to patients, guardians and municipal employees.

Statens barnehus (Children’s Advocacy Center)

Statens barnehus is an offer to children and adolescents who may have been exposed to, or witnessed violence or sexual assault, where a police report has been filed. The offer also extends to adults with a mental handicap. In addition, they provide advice and counselling to private persons and public agencies in ongoing, anonymous cases.

The Police

The Police serves multiple different functions, among those investigating criminal offences and working with prevention for children and young people. The Police works to obstruct youth criminality and prevent it from happening. For that reason, the Police is in contact with youth circles, schools, graduating students and are present where the adolescents are – to know what adolescents are up to, and to see if anyone is in danger of doing something dangerous or illegal and will therefore need more attention. If the Police is concerned a child is having trouble, have done or might do something illegal, they can call in children under the age of 18 and their parents to a conversation of concern.


The child, adolescent and family agency (Bufetat) is organized into five regional offices and are responsible for the state-run Child Welfare Service. The role of Bufetat is to provide children, young people and families in need with high quality measures all over the country. Bufetat offers the municipal Child Welfare Services differentiated and specialized child welfare institutions, foster homes and specialized aid measures for homes.

Konfliktrådet (the National Mediation Service)

Konfliktrådet is a state-run service offering mediation as a method of handling conflict. Konfliktrådet performs the criminal reactions mediation with conflict counselling, follow up with conflict counselling, following up an adolescent and adolescent punishment. Konfliktrådet processes civilian cases brought in by the participants or public agencies. A meeting with the service can be a mediation, a large meeting, a large meeting with an adolescent, a customized meeting, a follow-up meeting or any other meeting arranged by Konfliktrådet. The aim is for participants to – through dialogue – find good solutions, whether it is about making up for a specific offence, or restore relations between people. There are 12 Konfliktråd across the country.

Professional Agencies


The regional resource centers for violence, traumatic stress and suicide prevention (RVTS) are a resource for anyone who in their work encounters people who have dealt with violence and sexual assault, traumatic stress, migration or suicidal problems. RVTS contributes to increasing competence through research and professional development, and offer counselling, consultation, education, courses and conferences.

The mission of RVTS is to contribute to relevant competence development for those working within prevention of these issues. This is done alongside professionals and leaders, both within and across organizations.

Resource unit V27 Betanien Bergen

Resource unit V27 at Betanien Bergen is a clinical resource unit for the children and adolescent psychiatry in Helse Vest. The target group for V27 is children and adolescents displaying problematic or harmful sexual behaviour toward other children.

Regional consultation teams

Around the country are different consultation teams where cases about problematic and harmful sexual behaviour can be discussed anonymously.

See an overview of the consultations teams on